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Office Administration with Reception Skills

QQI level 5 Office Administration (5M1997)


The aim of this course is to equip the learner with the knowledge, skill and competence required to carry out reception front-office related operations, whilst achieving excellence in customer service across a range of industries. Students will acquire a proficiency in modern office technologies, and a minimum typing speed of 35 words per minute, enabling to carry out effective office administration.

Entry Requirements

•    Leaving Certificate: Five passes at OrdinaryLevel, or
•    Leaving Certificate Applied,or
•    QQI/FETAC Level 4 award, or
•    Others, including mature students are assessed individually, and
•    Personal interview

Principal Area of Study

InformationandAdministration,TextProduction,CustomerService,DatabaseMethods,Receptionand Frontline Office Skills, Work Experience, Book Keeping Manual and Computerised, Word Processing and DesktopPublishing.



Career Opportunities and Progression

This course offers progression options for learners to programmes in Universities and Institutes of Technology. Third-level institutes also reserve a number of places on degree courses for mature learners (over the age of 23). Learners must apply to each institute individually.

Learners who complete this major QQI award at Level 5 are eligible to apply through the CAO system for entry into participating courses in the QQI Higher Education Links Scheme (HELS). A limited number of places are available and applicants are ranked according to results achieved in their QQI major award.


Graduatesgoontosecureemploymentinadministrativeaffairswithinarangeofservice-related industries, including hotels, schools, hospitals and within the retail sector. Suitably qualified students will have the opportunity to study business and office administration at Institutes of Technology, including DIT.


1 Year

Course Code